Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you:

• Book a tour or travel package
• Create an account on our website
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions

This information may include:

• Personal identifiers (name, email address, phone number)
• Travel preferences and requirements
• Payment information
• Passport and identification details
• Emergency contact information

How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Provide customer support and respond to inquiries
• Send you booking confirmations and travel updates
• Improve our services and develop new offerings
• Comply with legal obligations and safety requirements
• Send marketing communications (with your consent)

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Hotels, airlines, tour operators, and other travel partners necessary to fulfill your booking
• Legal Authorities: When required by law or to protect our rights and safety
• Business Partners: With your explicit consent for specific services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure payment processing systems
• Regular security assessments
• Limited access to personal information
• Staff training on data protection

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookie settings through your browser preferences.

International Transfers

As a Uganda-based company serving international travelers, your information may be transferred to and processed in countries other than Uganda. We ensure appropriate safeguards are in place to protect your information during such transfers.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.