Frequently Asked Questions

You can book a tour through our website, by calling our office, or visiting us in person. Simply select your preferred tour package, choose your dates, and complete the booking form. Our team will confirm availability and guide you through the process step by step.

Our packages typically include accommodation, meals as specified, transportation, professional guide services, park entrance fees, and activities mentioned in the itinerary. Specific inclusions vary by package - check individual tour descriptions for detailed information.

We specialize in tailor-made tours. You can modify existing packages or create a completely custom itinerary based on your interests, budget, and time constraints. Contact our experienced team to discuss your preferences and create your perfect Uganda adventure.

We recommend booking at least 2-3 months in advance, especially for peak seasons (June-September and December-January). For gorilla trekking permits, book 6 months ahead as they're limited. Last-minute bookings are possible but subject to availability.

Yes! We offer attractive discounts for groups of 6 or more people. The discount percentage increases with group size. Contact us for a customized group quote and special rates for families, schools, and corporate groups.

We accept bank transfers, credit/debit cards (Visa, MasterCard), mobile money (MTN, Airtel), PesaPal, and cash payments at our office.

A 30% deposit is required to confirm your booking. For gorilla trekking tours, we require 50% deposit due to permit costs. The remaining balance is due 30 days before your travel date or upon arrival for last-minute bookings.

Our quoted prices include all applicable taxes and service charges. However, international bank transfer fees, visa fees, travel insurance, personal expenses, and tips are not included unless specifically mentioned in your package.

Yes, we offer flexible payment plans for bookings made well in advance. You can pay the deposit first, then split the remaining balance into 2-3 installments. Final payment must be completed before travel.

US Dollars are widely accepted and recommended for tips and personal expenses. Ugandan Shillings are useful for small purchases. We recommend bringing clean, newer USD bills (2009 or later) as older bills may not be accepted.

Cancellations 60+ days before travel: 10% penalty. 30-59 days: 25% penalty. 15-29 days: 50% penalty. Less than 15 days: 75% penalty. Gorilla permits are non-refundable once purchased. We recommend travel insurance to protect your investment.

Yes! We prefer rescheduling over cancellations. You can reschedule once without penalty if done 30+ days in advance. Additional rescheduling may incur fees. Subject to availability and seasonal price differences.

If we cancel due to insufficient bookings or unforeseen circumstances, you'll receive a full refund or can reschedule without penalty. We'll also assist with alternative arrangements and may offer compensation for any inconvenience caused.

Refunds are processed within 7-14 business days after cancellation approval. Bank transfers may take 3-5 additional days. Credit card refunds appear within 1-2 billing cycles. We'll provide confirmation once the refund is initiated.

Travel insurance protects against trip cancellations, medical emergencies, lost luggage, and other unforeseen events. We can recommend reputable insurance providers or you can purchase through your preferred company.

Yes! We provide comprehensive flight booking services including international and domestic flights. We'll find the best routes and prices, handle reservations, and coordinate your arrival with tour start dates for seamless travel.

We work with all major airlines serving Uganda including Emirates, Qatar Airways, KLM, Turkish Airlines, Ethiopian Airlines, Kenya Airways, and Uganda Airlines. We'll recommend the best options based on your budget and preferences.

We provide reliable airport pickup and drop-off services to/from Entebbe International Airport. Our drivers will meet you at arrivals with a name sign and assist with luggage. This service is included in most tour packages.

We monitor flight schedules and will adjust pickup times accordingly. If delays affect your tour schedule, we'll modify the itinerary to maximize your experience. Our 24/7 support team is available to assist with any flight-related issues.

Yes, we can arrange comprehensive travel insurance that covers flight cancellations, delays, medical emergencies, and trip interruptions. We'll explain different coverage options and help you choose the best policy for your needs.

Most visitors need a visa. East African citizens get free entry. Others can apply online for an e-visa ($50 for single entry, $100 for multiple entry) or get visa on arrival. Some nationalities are visa-exempt. We'll advise based on your nationality.

Apply online at visas.immigration.go.ug at least 3 days before travel. You'll need a passport (valid 6+ months), passport photo, yellow fever certificate, and travel itinerary. We can assist with the application process and provide required documents.

Essential documents: Valid passport (6+ months), visa, yellow fever vaccination certificate, travel insurance, flight tickets, and hotel confirmations. We recommend carrying copies separately and leaving copies with someone at home.

Yes, yellow fever vaccination is mandatory for all travelers over 1 year old. You must have the vaccination at least 10 days before travel and carry the international certificate. This is strictly enforced at immigration.

Yes! We provide visa assistance including application guidance, document preparation, and status tracking. We'll ensure you have all required documents and can expedite processing if needed. This service is complimentary for our tour clients.

Yellow fever is mandatory. Recommended: Hepatitis A & B, Typhoid, Meningitis, and routine vaccines (MMR, DPT, flu). Malaria prophylaxis is advised. Consult a travel medicine specialist 4-6 weeks before travel for personalized advice.

Yes! Uganda is generally safe for tourists. We follow strict safety protocols, use experienced guides, and maintain communication throughout your trip. We avoid areas with security concerns and provide 24/7 emergency support for peace of mind.

Our safety measures include: experienced, trained guides; well-maintained vehicles with safety equipment; first aid kits on all tours; emergency communication devices; comprehensive insurance; regular safety briefings; and 24/7 emergency support hotline.

Travel insurance is highly recommended and mandatory for some activities like gorilla trekking. It should cover medical expenses, emergency evacuation, trip cancellation, and personal belongings. We can recommend suitable policies for your trip.

Contact your guide immediately or call our 24/7 emergency hotline. We have partnerships with medical facilities and can arrange immediate care or evacuation if needed. Always carry your insurance details and emergency contacts.

Yes! We work to accommodate travelers with various disabilities. While some activities may have limitations, we can modify itineraries and arrange accessible accommodations and transportation. Please inform us of specific needs when booking.

We accommodate vegetarian, vegan, gluten-free, halal, kosher, and other dietary requirements. Please inform us of any restrictions when booking so we can coordinate with hotels and restaurants to ensure suitable meals throughout your trip.

Yes! Private family tours are our specialty. We can customize activities for different age groups, arrange family-friendly accommodations, provide child safety equipment, and adjust the pace to suit everyone. Special rates available for children.

We can arrange modified itineraries focusing on accessible attractions, provide appropriate vehicles, and select accommodations with accessibility features. Some activities like gorilla trekking offer sedan chair options for those who need assistance.

We love celebrating special occasions! We can arrange romantic dinners, birthday celebrations, anniversary surprises, honeymoon packages, and other special events. Just let us know what you're celebrating and we'll make it memorable.